Refund Policy
Last updated: 27 August 2026
30-day money-back guarantee
StoryRoad, operated by The Hakso English School Ltd, offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all StoryRoad purchases. To request a refund:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Contact us through the support channel in the StoryRoad app and we will help you with the refund.
Approved refunds are typically returned to the original payment method within a few business days, depending on your bank or card issuer.
Subscriptions
You can cancel a subscription at any time from the customer portal. Cancellation stops future renewals; access continues until the end of the current billing period. If you cancel within 30 days of the initial subscription purchase you may also request a refund as described above.
Questions
See our Terms & Conditions and Privacy Notice for more information. If you need help, contact us through the app support channel.